Keepr — Merchant Terms of Service
Effective date: 2026-04-23 · Last updated: 2026-04-23
1. Acceptance
By installing the Keepr app from the Shopify App Store, you ("Merchant") agree to these Terms of Service on behalf of yourself and any entity you represent. Keepr is operated by [Founder / Company legal name — TBD].
2. The service
Keepr is a return-prevention tool that integrates with your Shopify store to:
- Present customers with alternative offers at key moments in the return flow.
- Measure the impact of these offers via a 50/50 A/B control group.
- Provide merchants with an analytics dashboard and settings panel.
Keepr does not process refunds on your behalf, handle reverse logistics, or store payment information.
3. Customer-facing obligations (non-negotiable)
The following CTA rules are mandatory and cannot be overridden:
- The "Continue with refund" option is presented with equal visual weight to any offer button on every intervention screen.
- The refund path is never delayed, hidden, or disabled.
- Intervention copy never blames, shames, or guilts customers.
- No countdown timers or artificial scarcity are shown (unless sourced from real inventory data).
These rules reflect Directive 2011/83/EU and equivalent regulations. Merchants who attempt to circumvent them may have access terminated without refund.
4. AI-generated content
Keepr uses Claude (Anthropic) to generate intervention copy. AI-generated copy may occasionally be inaccurate or inconsistent with your brand voice. You retain responsibility for consumer-facing content. Keepr's fallback rules engine activates if the AI is unavailable — refunds are never blocked by an AI failure.
5. Data and privacy
Your use of Keepr involves processing customer data as described in our Privacy Policy. You remain the data controller; Keepr acts as a data processor. You are responsible for ensuring your privacy policy covers Keepr's use.
6. Billing and fees
| Plan | Base price | Performance fee | Monthly cap |
|---|---|---|---|
| Trial | Free | None | None |
| Starter | $49/mo | 20% of measured savings | $200/mo |
| Growth | $149/mo | 20% of measured savings | $800/mo |
| Scale | $399/mo | 20% of measured savings | $2,000/mo |
All billing flows through Shopify's Billing API. "Measured savings" means the total return value of customers who chose a non-refund outcome in the A/B treatment group, computed monthly. The monthly cap is enforced before submission to Shopify.
7. Refund policy
Subscription fees are non-refundable except as required by applicable law. If you cancel mid-cycle, you retain access until the end of the paid period.
8. Acceptable use
You may not use Keepr to circumvent consumer protection laws, display discriminatory content, or reverse-engineer Keepr's source code or AI prompts.
9. Warranties and liability
Keepr is provided "as is." We do not warrant specific return-rate improvements. To the extent permitted by law, our total liability is limited to fees paid in the prior 12 months. We are not liable for indirect, incidental, or consequential damages.
10. Indemnification
You agree to indemnify Keepr from claims arising from your violation of these Terms or applicable law.
11. Intellectual property
Keepr retains all rights in the App and its analytics methodology. You retain all rights in your store data.
12. Term and termination
These Terms begin on installation and continue until terminated. Either party may terminate by uninstalling the App (you) or by giving 30 days' notice (us). We may terminate immediately for material breach, including violation of §3.
13. Governing law
[Governing law TBD — requires legal review]
14. Changes to these terms
We will notify you by email at least 30 days before material changes take effect.
15. Contact
[Company name TBD]
Email: legal@keepr.io